Junior Talent Program

As a growing startup, we pay close attention to our customers’ needs, and we’re always striving to provide them with more value. To provide best-in-class communication between OptiMonk and customers, we are looking for an AWESOME Junior Customer Support Specialist

As Junior Customer Support Specialist, you’ll have the possibility to learn a completely new area of business and contribute to OptiMonk’s success by providing excellent support to our customers.

Furthermore, we create an awesome and productive team environment, and we really look after our colleagues. To find out how hit the apply button below.👇

Maintaining customer satisfaction: Ensure delivery of amazing support through fast and accurate processing of customer queries in coordination with other departments to resolve inquiries.

Join our team and let’s revolutionize eCommerce together!

Customer Support Specialist

We believe that you will create the most value in your first 3-6 months:
- as we see it -

Administration of order processes and providing answers to customers of invoicing.

Answer Customer Questions through chat, email, and phone in English and Hungarian language as well. Also, identifying customer needs and helping customers use specific features.

Creating and maintaining documentation in many formats: videos, Q&As, and articles

Working together with other teams: especially with the technical support, finance, and sales departments.

About OptiMonk:

In 2014, OptiMonk was born — the first international startup of the Innonic Startup Studio in Debrecen. From the beginning, we focused on a strong, clear mission: to personalize to world of eCommerce.

Before long, we grew from a simple exit-intent solution to powerful conversion optimization and lead generation platform. Today, we can proudly say that 40,000+ websites in 150+ countries use OptiMonk. More than 50% of our customers are US-based, and in 2021 our Annual Recurring Revenue was $2,4M.

We believe that great goals can only be achieved by inspiring people who are ready to change the world. We’re a group of passionate people who consider OptiMonk more than just a place to work. It’s part of our life. We love what we do, which means everyone shows up with a smile.

Why is it worth your while?

That is enough for us, let's see..

Internationally successful product

We have users from over 150 countries, which means we get to interact with many cultures. It's always amazing to see how people think about startups from different regions.

Inspiring team & culture

You’ll spend your time with 47 motivated, intelligent young people from different countries—our average age is 28! Our leadership team is motivated, determined, and committed to self-improvement, which means they’re great at supporting their teams—both professionally and personally.

Working at OptiMonk is like being part of a close-knit family, where you can actually be yourself. We are sure you'll love our AWESOME core values.

Professional growth

Our team is dedicated to supporting new members. And we also care about your career growth by providing different options to learn, like unlimited free books, coaching, professional & language courses.

Érdekel mit csinál nálunk

egy growth hacker?

Full-time - Budapest - Debrecen - Remote

Be a part of it all

The joy and pride of building something from scratch is sure to fill you up with a positive energy. This energy will not only make you feel good about yourself, but also reward you in the long term when the organization is well-established and steadily growing. This means living the high highs, low lows, and everything in between.

Modern offices & remote team:

You can join us at our offices in Budapest or Debrecen. We provide plenty of space to collaborate with other teammates, but you’ll also have a peaceful desk for focused work. Moreover, if you want to meet people from different cultures and improve your communication skills, this is your place.

Or just create your own workstation at your home. It's your choice. As a SaaS company with colleagues all around the world, working from home is totally fine.

Salary depends on expectations and responsibility

We could say competitive wage. But suffice it to say: we rarely lose people because of the package.

Junior Talent Program

As a growing startup, we pay close attention to our customers’ needs, and we’re always striving to provide them with more value. To provide best-in-class communication between OptiMonk and customers, we are looking for an AWESOME Junior Customer Support Specialist

As Junior Customer Support Specialist, you’ll have the possibility to learn a completely new area of business and contribute to OptiMonk’s success by providing excellent support to our customers.
Furthermore, we create an awesome and productive team environment, and we really look after our colleagues. To find out how hit the apply button below.👇

Full-time - Budapest - Debrecen - Remote

Product Marketer position

Maintaining customer satisfaction: Ensure delivery of amazing support through fast and accurate processing of customer queries in coordination with other departments to resolve inquiries.

What are the main tasks of a product marketer?
- as we see it -

Administration of order processes and providing answers to customers of invoicing.

Answer Customer Questions through chat, email, and phone in English and Hungarian language as well. Also, identifying customer needs and helping customers use specific features

Working together with other teams: especially with the technical support, finance, and sales departments.

Creating and maintaining documentation in many formats: videos, Q&As, and articles.

We believe that you will create the most value in your first 3-6 months:
- as we see it -

Sounds great so far? Excellent! Let's speed this up...

...and here are our expectations:

You have the ambition to learn completely new business eras and develop your skills accordingly

Big Plus:

You don't shy away from new challenges even if they are out of your comfort zone

Customer-focused mindset: You like helping people and it is not bothering you to explain the same thing multiple times.

Experience with or knowledge of the SaaS industry
Experience with or knowledge of the eCommerce industry
Experience with or knowledge of Zendesk, Intercom, Hubspot

You are a dynamic and fast learner: our product evolves often, so it is a good challenge to keep up your expert status to provide the best service for clients.

Why is it worth your while?

That is enough for us, let's see..

Internationally successful product

We have users from over 150 countries, which means we get to interact with many cultures. It's always amazing to see how people think about startups from different regions.

Inspiring team & culture

You’ll spend your time with 47 motivated, intelligent young people from different countries—our average age is 28! Our leadership team is motivated, determined, and committed to self-improvement, which means they’re great at supporting their teams—both professionally and personally.

Working at OptiMonk is like being part of a close-knit family, where you can actually be yourself. We are sure you'll love our AWESOME core values.

Professional growth

Our team is dedicated to supporting new members. And we also care about your career growth by providing different options to learn, like unlimited free books, coaching, professional & language courses.

Be a part of it all

The joy and pride of building something from scratch is sure to fill you up with a positive energy. This energy will not only make you feel good about yourself, but also reward you in the long term when the organization is well-established and steadily growing. This means living the high highs, low lows, and everything in between.

Modern offices & remote team:

You can join us at our offices in Budapest or Debrecen. We provide plenty of space to collaborate with other teammates, but you’ll also have a peaceful desk for focused work. Moreover, if you want to meet people from different cultures and improve your communication skills, this is your place.

Or just create your own workstation at your home. It's your choice. As a SaaS company with colleagues all around the world, working from home is totally fine.

Salary depends on expectations and responsibility

We could say competitive wage. But suffice it to say: we rarely lose people because of the package.

About OptiMonk:

In 2014, OptiMonk was born — the first international startup of the Innonic Startup Studio in Debrecen. From the beginning, we focused on a strong, clear mission: to personalize to world of eCommerce.

Before long, we grew from a simple exit-intent solution to a powerful conversion optimization and lead generation platform. Today, we can proudly say that 40,000+ websites in 150+ countries use OptiMonk. More than 50% of our customers are US-based, and in 2021 our Annual Recurring Revenue was $2,4M.

We believe that great goals can only be achieved by inspired people who are ready to change the world. We’re a group of passionate people who consider OptiMonk more than just a place to work. It’s part of our life. We love what we do, which means everyone shows up with a smile.

You will work with these guys:

Are you interested? Check out your future leaderds who are waiting for you:

She knows the PPC and Growth Hacking inside out.

Gergő Gyulai

Balázs Tar

Péter Józsa

She knows everything about content marketing.

He just loves processes, strategy, and all parts of marketing.

Join our team and let’s revolutionize eCommerce together!

Sounds great so far? Excellent! Let's speed this up...

...and here are our expectations:

You have the ambition to learn completely new business eras and develop your skills accordingly

Customer-focused mindset: You like helping people and it is not bothering you to explain the same thing multiple times.

You don't shy away from new challenges even if they are out of your comfort zone

Big Plus:

Experience with or knowledge of the SaaS industry
Experience with or knowledge of the eCommerce industry
Experience with or knowledge of Zendesk, Intercom, Hubspot

You are a dynamic and fast learner: our product evolves often, so it is a good challenge to keep up your expert status to provide the best service for clients.

You have the ability to multitask.

Answer customer questions and resolve issues via our support channels (tickets, phone, and chat) both in English and Hungarian

You have the ability to multitask.

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You are familiar with teamwork and you are happy to keep in touch with people.

You can work remotely for longer periods if needed. During the pandemic, the whole team is working from home, ideally, you can work from 9:00 am to 5:00 pm CET

You are familiar with teamwork and you are happy to keep in touch with people.

You can work remotely for longer periods if needed. During the pandemic, the whole team is working from home, ideally, you can work from 9:00 am to 5:00 pm CET